Online Conference Agenda

This is a fantastic opportunity for training and education for everyone in the caravan & camping industry.

Noting that many presentations will be available for a number of weeks after the conference, to allow you and your team members to access this valuable content again at your own leisure.

Caravan Park Agenda

Note: There will be a break between each session – sessions will not go the allotted time on the program. All times are AEST.

10.00am

An update on some of the exciting upcoming initiatives

Stuart Lamont, Caravan Industry Association of Australia

10.30am

State of the Industry: Latest Outlook

Peter Clay, Caravan Industry Association of Australia

11.00am

LIVE: Q+A with the Assistant Minister for Regional Tourism

Senator the Hon Jonathon Duniam, Assistant Minister for Regional Tourism

12 noon

LIVE: What does a post-COVID world look like: A Future Leaders Perspective

Live Panel – 45 minutes

1.00pm

LIVE: Cyber Security

Laura Hartley, NAB

2.00pm

LIVE: RMS Masterclass will focus on rate manager, dynamic pricing, guest portal and our new and improved housekeeping portal (plus anything else we can squeeze into 90 minutes)

RMS

3.30pm

LIVE: Masterclass: Planning for online videos using your smartphone

Wes Allen, Tap Edit Go

5.00pm

LIVE: Industry Drinks

Social drinks and catch-up via Zoom.

10.00am

LIVE: Economy – What can human behaviour (and data) tell us about the economy, business and ourselves ?

Dean Pearson, NAB

11.00am

Understanding Your customer experience

Genevieve Hooper

12 noon

How to Write a Successful Grant Application

Kayleen Allen, Tourism Gems

12.30pm

The Latest in Caravan Customer Consumer Research

Hugh Fitzpatrick, Caravan Industry Association of Australia

1.00pm

Was it something I said? The impact of language choice on older customers

Anita Wynne, Frameshift

2.00pm

LIVE: Hospitality Insights will last 45 minutes and include a panel of industry partners talking about industry insights and what to expect in the next 12 months

RMS

3.30pm

LIVE: Masterclass: Filming for online videos using your smartphone (Masterclass)

Wes Allen, Tap Edit Go

5.00pm

LIVE: Industry Drinks

Social drinks and catch-up via Zoom.

10.00am

Insiders guide to super

QSuper

11.00am

How a customer data platform (CDP) is giving the Caravan Industry Association of Australia a competitive edge

Kristy Malik, Lexer

12 noon

Insights in latest on-the-road travel patterns in COVID environment

Nick Baker, Triptech

12.30pm

Current happenings in New Zealand: Dealing with COVID and beyond

Fergus Brown, HAPNZ

1.00pm

LIVE: The importance of Australian Standards in caravan park operations

Mark Shipton, Caravan Industry Association of Australia

2.00pm

LIVE: RMS Marketing will introduce our new IBE as well as discuss UI, best practices, triggered correspondence and our EDM module over 45 minutes

RMS

3.30pm

LIVE: Masterclass: Editing your online videos shot on your smartphone

Wes Allen, Tap Edit Go